Performance Modeling and Design of Computer Systems: Queueing Theory in Action Author: Prof. Mor Harchol-Balter Published: February 2013 Publisher: Cambridge University Press ISBN: 9781107027503 Buy it via Amazon.com Buy it via Cambridge University Press (discount code: L3PMDCS) Note: I strongly recommend that you buy a hard copy, because the electronic Kindle versions greatly mess up the math. Full solutions to all the exercises in the book are available to instructors who are teaching out of the book. Please contact me for those.