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IT项目管理第8版英文版
Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.INFORMATION TECHNOLOGYPROJECT MANAGEMENTEighth EditionKathy Schwalbe, Ph.D. PMPProfessor emeritus, Augsburg collegeCENGAGEearnIngstrain· Brazil. mexico· Singapore· United Kingdom· United StatesCopyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require itThis is an electronic version of the print textbook. Due to electronic rights restrictionssome third party content may be suppressed. Editorial review has deemed that any suppressedto remove content from this title at any time if subsequent rights restrictions require it. ore rightcontent does not materially affect the overall learning experience. The publisher reserves the rightvaluable information on pricingprevious editions, changes to current editions, and alternateformatspleasevisitwww.cengage.com/higheredtosearchbyIsBn#,authortitle,orkeywordformaterials in your areas of interestImportant Notice: Media content referenced within the product description or the producttext may not be available in the eBook versionCopyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require itCENGAGEa LearninInformation Technology project@2016 Cengage LearningManagement, Eighth EditionWCN:02-200-203y SchwalALL RIGHTS RESERVED. No part of this work covered by the copyrightProduct Director: Mike schenkherein may be reproduced, transmitted, stored, or used in any form or bySenior Product Manager/Team Leadany means-graphic, electronic, or mechanical, including but not limitedJoe Sabatinoto photocopying, recording, scanning, digitizing, taping, web distribution,Content Development Managerinformation networks, or information storage and retrieval systems, exceptJennifer Kingas permitted under Section 107 or 108 of the 1976 United States CopyrighAct-without the prior written permission of the publisherContent Developer: Anne MerrillProduct assistant: adele scholtzFor product information and technology assistance, contactIntellectual Property AnalystCengage Learning Customer Sales Support, 1-800-354-9706.Christina CiaramellaFor permission to use material from this text or product.Senior Intellectual Property Managersubmit all requests online at cengage. com/permissionsKathryn KucharekFurther permissions questions can be e-mailed topermissionrequest@cengage.comMarketing Manager: Eric La ScolaManufacturing Planner: Ron Montgomerybrary of Congress Control Number: 2015950371Art and Cover Direction ProductionManagement, and CompositionStudent edition:SBN-13:978-1-285-452340Lumina datamatics, incCover ImagesCengage Learning20 Channel Center StreetEverythingpossible/shutterstock.comBoston, MA 02210(man looking at a network structure)USAsTuart Jenner/shutterstock. com(back vietScreenshots for this book were created using Microsoft Project, and were used with permissionroup oflecrosoft and the office logo are either registered trademarks or trademarks of MicrosoftCorporation in the United States and/or other countries. Cengage Learning is an independententity from the Microsoft Corporation, and not affiliated with Microsoft in any mannerScreenshots from Mind view Business software are used with permission from MatchWareInformation pertaining to Northwest Airlines was used with their express permission. No partof it may be reproduced or used in any form without prior written permission from CengageThis publication is a derivative work of A Guide to the Project Management Body of knowledge' Guide) -Fifth Edition, which is copyrighted material of and owned by Project Management Institute, InC (PMI), Copyright 2013. This publication has been developed and reproducedwith the permission of PMl. Unauthorized reproduction of this material is strictly prohibited. Thederivative work is the copyrighted material of and owned by Cengage Learning, Copyright 2016PMI, PMP, CAPM, PgMP, PMI-RMP, PMl-ACP, PMI-SP, OPM3, and PMBOK are registered marks ofCengage Learning reserves the right to revise this publication and make changes from time totime in its content without noticeCengage Learning is a leading provider of customized learning solutions with officelocations around the globe, including Singapore, the United Kingdom, Australia, Mexico,BrazilandJapanLocateyourlocalofficeatwww.cengage.com/globalCengage Learning products are represented in Canada by Nelson Education, LtdTolearnmoreaboutCengageLearning,visitwww.cengage.comPurchase any of our products at your local college store or at our preferred online storewww.cengagebrain.comPrinted in the united states of americaPrint number: 01 Print Year: 2015Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.or Dan, Anne, Bobby, and scottCopyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require itCopyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.BRIEF CONTENTSPrefaceChapter 1Introduction to Project ManagementChapter 2The Project Management and Information Technology Context43Chapter 3The Project Management Process Groups: A Case Study7cChapter 4Project Integration Management137Chapter 5Project Scope Management183Chapter 6Project Time Management221Chapter 7Project Cost Management263Chapter 8Project Quality Management299Chapter 9Project Human Resource Management343Chapter 10Project Communications Management389ChapterllProject risk management425Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require itBrief contentsChapter 12Project Procurement Management465Chapter 13Project Stakeholder Management495Appendix aGuide to Using Microsoft Project 2010A.1GlossaryG.1IndexCopyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the e Book and/or e Chapter(sEditorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it