跨境电子商务客户服务：敦煌网常见问题.pptx

《跨境电子商务客户服务》常见问题目录情景描述知识点讲解情景描述 李晓在操作敦煌网客户服务的过程中，碰到了不少问题，她总结了几个常见的问题，供项目成员参考。知识点讲解一、买家未付款催单技巧Dear Valued Customer,Good day. We appreciated your purchase xxx(具体的产品) for this order. We have these items in stock. However, we noticed you that haven‘t paid yet. This is a friendly reminder to you to complete the payment. The earlier you pay, the sooner you will get the item. If you have any problems to make the payment, please let us know. We can help you to resolve the payment problems. If you do not