VIP大客户管理 delphi
VIP大客户管理.
1 引言 1-5
1.1 编写目的 1-5
1.2 背景 1-5
1.3 项目参与人 1-5
1.4 参考资料 1-5
1.5 名词解释 1-5
1.6 代码声明 1-5
2 表结构设计 2-6
2.1 档案类 2-6
2.1.1 个人客户档案 2-6
2.1.2 集团用户档案 2-8
2.1.3 集团信息员档案 2-10
2.1.4 集团用户纪念日档案 2-10
2.1.5 个人客户喜好档案 2-11
2.1.6 个性服务定制表 2-12
2.1.7 大客户关系表 2-13
2.1.8 客户经理档案 2-13
2.1.9 客户经理重要活动及奖罚情况 2-15
2.1.10 客户经理培训记录 2-15
2.1.11 客户经理社会关系 2-16
2.1.12 客户经理工作经历 2-16
2.1.13 竞争对手管理 2-17
2.1.14 竞争对手营销策略管理 2-17
2.1.15 竞争对手用户资料 2-18
2.1.16 竞争对手意见 2-19
2.1.17 竞争对手意见主题 2-19
2.2 服务类 2-20
2.2.1 大客户服务日志 2-20
2.2.2 大客户服务类型 2-21
2.2.3 大客户服务方式 2-21
2.2.4 大客户服务质量 2-22
2.2.5 大客户服务修改记录 2-22
2.3 大客户经理工作管理 2-23
2.3.1 短信服务表 2-23
2.3.2 大客户公告表 2-24
2.3.3 大客户申告投诉表 2-24
2.3.4 大客户经理任务分配 2-25
2.3.5 大客户经理工作计划 2-26
2.4 大客户帐单类 2-27
2.4.1 大客户帐单表 2-27
2.4.2 大客户月账单表 2-29
2.4.3 大客户月帐单统计表 2-30
2.4.4 N月消费平均表 2-31
2.4.5 普通客户月账单表 2-32
2.5 分析统计 2-33
2.5.1 个人客户构成分布情况 2-33
2.5.2 集团客户构成分布情况 2-34
2.5.3 个人客户消费构成分析 2-34
2.5.4 集团客户消费构成分析 2-35
2.5.5 个人客户喜好分布情况 2-36
2.5.6 集团客户喜好分布情况 2-37
2.5.7 个人客户状态分布情况 2-38
2.5.8 集团客户状态分布情况 2-38
2.5.9 个人客户等级变动分析 2-39
2.5.10 个人客户消费跟踪 2-40
2.5.11 业务使用分布情况 2-41
2.5.12 大客户投诉分析 2-41
2.5.13 大客户积分分析 2-42
2.5.14 各县个人运营状况分析 2-43
2.5.15 各县集团运营状况分析 2-44
2.6 综合查询 2-44
2.6.1 大客户欠费表 2-44
2.6.2 集团欠费表 2-45
2.6.3 大客户月帐单增减表 2-45
2.6.4 大客户周帐单增减提示 2-47
2.6.5 大客户生日表 2-49
2.7 字典类 2-49
2.7.1 配置表 2-49
2.7.1.1 参数配置表 2-49
2.7.1.2 系统配置表 2-50
2.7.2 权限设置 2-51
2.7.2.1 菜单设置 2-51
2.7.2.2 菜单授权表 2-51
2.7.2.3 功能设置 2-52
2.7.2.4 功能授权表 2-52
2.7.2.5 初始化权限 2-53
2.7.3 大客户兴趣大标题 2-53
2.7.4 大客户兴趣小标题 2-54
2.7.5 大客户个性化服务标题 2-54
2.7.6 投诉主题表 2-55
2.7.7 节日表 2-56
2.7.8 短信息内容 2-56
2.7.9 关系室表 2-57
2.7.10 等级表 2-57
2.7.11 地市表 2-58
2.7.12 地市局向表 2-58
2.7.13 区域表 2-59
2.7.14 品牌表 2-59
2.7.15 计费月 2-60
2.8 历史类 2-60
2.8.1 个人状态历史档案 2-60
2.8.2 个人基本资料历史档案 2-61
2.8.3 集团基本信息历史档案 2-61
2.8.4 短信定时发送表 2-62
2.8.5 登录日志表 2-63
2.8.6 系统操作日志 2-63
2.9 其它表 2-64
2.9.1 大客户分配表 2-64
2.9.2 在网时间表 2-65
2.10 附表 2-65
2.10.1 附1 地市 2-65
2.10.2 附1.1 各地市局向 2-66
2.10.3 附2 行业 2-67
2.10.4 附3 付款方式 2-68
2.10.5 附4 客户状态 2-69
2.10.6 附5 职业 2-69
2.10.7 附7 民族 2-70
2.10.8 附8 教育程度 2-70
2.10.9 附9 企业类型 2-70
2.10.10 附10 等级初始值 2-71
2.10.11 附11 品牌 2-71
2.10.12 附12 销账标志 2-72
2.10.13 附13 销账错误标志 2-72
2.10.14 附14 出账类别 2-72
2.10.15 附15 计费月 2-72
2.10.16 附16 报销方式 2-73
2.10.17 附17 联系地址类型 2-73
2.10.18 附18 入网渠道 2-73
2.10.19 附19卡类型 2-74
2.11 字段参数值说明 2-74
3 接口表说明 3-75
4 序列号设计 4-75
4.1 档案类 4-75
4.2 帐单类 4-76
4.3 分析类 4-76
4.4 字典类 4-76
4.5 历史类 4-76
5 函数开发 5-76
6 过程开发 6-76
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资源详情
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