TMForm论坛的最新版本，非常难得。 内容包括： 1. Business Process Framework (eTOM) Suite Release Note Release 9.0 - RN 311 2. Business Process Framework (eTOM) Primer - GB921-P 3. Business Process Framework (eTOM) Concepts and Principles - the main Business Process Framework document - GB921 4. Business Process Framework (eTOM) User Guidelines - GB921-U 5. Guide to Applying the Business Process Framework (eTOM) - GB921-G 6. eTOM and ITIL Building bridges - TR143 附录标准： • Process Decompositions - GB921-D • Extended Process Decompositions - GB921-DX • End-to-End Business Flows - GB921-E • Process Flow examples - GB921-F • Real World Use Cases - GB921-R • B2B Integration Work - GB921-B • eTOM-M.3400 Mapping Application Note- GB921-T