Introduction xvii
1 Strategy and Competition 1
2 Forecasting 52
3 Sales and Operations Planning 128
Supplement 1 Linear Programming 169
4 Inventory Control Subject to Known
Demand 198
5 Inventory Control Subject to Uncertain
Demand 249
6 Supply Chain Management 315
7 Service Operations Management 367
Supplement 2 Queueing Techniques 417
8 Push and Pull Production Control
Systems: MRP and JIT 437
9 Operations Scheduling 490
10 Project Scheduling 543
11 Facilities Layout and Location 593
12 Quality and Assurance 666
13 Reliability and Maintainability 742
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