ITIL 4 foundation 中文版

ITIL电话服务基本流程

ITIL v3内部培训合集

ITIL4_Foundation中文翻译.pdf

ITIL4 Foundation 重点解读，中文版翻译太烂啦，所以只共享英文版。 ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

ITIL 4 最新中文教程 ITIL 4 最新中文教程

ITILV3中文版，IT服务管理之服务转换中文版

ITIL 最新完整培训PPT，详细介绍了ITIL的历史与现状，理念与实践....

ITSM 推出的ITIL Foundation中文培训完整版,各大培训机构ITIL培训专用教材，全面、详细、覆盖所有考点，助你即使拿证

ITIL（完美全套中文版），包括基本概念、服务战略、服务设计、服务转换、服务运营、服务改进等全套资料。